Return Refund Policy
serpdecor.com offers returns for items within 14 days of its delivery.
You may return items received as damaged, defective, you can return it for a refund within 14 days of its delivery
We will assess and validate all the returned items before we process a refund. If we cannot find the reason stated for the return we will send the item back to you and no refund is given.
Frequently Asked Questions (FAQs)
Q: I received a defective/damaged item. Can I get a refund?
If the item you received is damaged or defective, you can return it in the same condition as received with the original box and/or packaging intact within 30 days from the date of receiving it. Once we receive the returned item, we will assess it and if found to be defective or damaged, we will process the refund.
Q: I received a wrong item. How can I return it?
If the item received is wrong, you can return it in the same condition as received and in the original box and/or packaging intact. Once we received the returned item, we will process the refund.
Q: When are ‘Returns’ not possible?
There are a few certain scenarios where it is difficult for us to support returns:
• Return request is made outside the specified time frame, of 14 days from delivery
• Items is used, damaged, or is not in the same condition as you received it.
• Anything missing from the package you received including price tags, labels, original packing
Q: I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, you may call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it only you can but will be charged delivery fees.
Q: How long does it take the courier to collect the returned items?
Our courier representative will contact you within 5- 10 days from the day you requested a return.
Q: Can I schedule time with the courier to return an item?
Currently, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.
Q: Can I return my item after 14 days?
It is not available to return item after 14 days
Q: How can I receive a refund if I paid by Credit Card?
We will refund the amount to your card if you paid through credit or debit card. The amount paid may take up to a month to reflect in your card statement, depending on individual’s bank process.